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Atlantix Global Systems Mindsafe Maintenance
Mindsafe offers up to 80% savings on your monthly maintenance costs!
|Mindsafe Maintenance will provide you with the peace of mind that comes from having a seasoned team of onsite engineers serving even the most mission critical IT equipment. Our maintenance programs are flexible and can be customized to your needs while offering significant savings compared to traditional OEM maintenance. Our common goal is to provide continual support to our customers through our experienced service team and global anytime access.
Upgrading Your Maintenance Agreement
There is opportunity for those who update their maintenance agreements from original equipment manufacturers to third party maintenance providers. Many individuals fear moving their maintenance agreements from the OEM to TPMs. Firms such as Accenture explain why IT leaders should be confident when considering switching to a TPM. Read about their Four Strategies for Third Party Hardware Maintenance here.
The Lifecycle of a Service Call:
When a service call is placed, we will ask you to participate in a brief phone-based troubleshooting call to identify the root cause of the issue.
The purpose of this call is to reduce your overall system downtime by attempting to resolve your issue via the quickest method first; and, if necessary, use the information obtained to dispatch an engineer and part onsite by the time frame agreed upon in your contract. This is an efficient way for Atlantix to streamline a process that will get your system up and running as quickly as possible on the first call.
The Benefits of Mindsafe:
Single Point of Contact:
Preserves a full life cycle partnership with our customers in design, implementation and support to maximize the uptime of infrastructure through fill time availability and accountability.
Commits to limiting capital equipment expenses by increasing the EOL (End-of-Life) of IT equipment and
reducing system downtime.
Personalizes core services by giving our customers control over the specifications of their maintenance
solutions and support level.
Solves time-sensitive and highly technical operations for midrange systems, networking, and storage
environments for our customers.
Levels of Support:
We can customize any of these services to fit your needs:
• Seven days a week, 365 days a year, 4 hour response ( 24x7x4 )
• 5 days a week, 4 hour response onsite ( 9x5x4 )
• Next business day onsite engineer option, or parts replacement only.
Support Coverage Locations:
Mindsafe coverage extends to virtually every major city in the US. We also have a large international reach with our partners and can support Europe, Asia / Pacific regions, South America and many more. Please contact us for more information about coverage in specific geographic areas.
To learn more about our variety of products and services please contact us.