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General Questions

Product, Shipping and Delivery FAQ’s

General Questions

Q: Can I track my order?

You will be notified via email with your tracking information as soon as the order is shipped. This information will allow you to view the status of your order and will provide you third-party information to track the location of your package(s). If you feel that you have not received notifications within a timely manner of your purchase, we recommend looking in your junk email folder as the content of sales order confirmation can sometimes be marked as spam.

Q: What is the difference between certified pre-owned, refurbished, and used?

All of Atlantix Global’s equipment is pre-owned, meaning the equipment was previously owned by another manufacturer or reseller. When we purchase this equipment from the manufacturer or reseller, we thoroughly check it before placing it for sale. Refurbished equipment is inspected by our professional IT team. Our team goes through a 30-Point Quality Checklist to ensure our equipment is in great condition.

Q: Does Green IT really help the environment?

Yes, Green IT does contribute to improving our environment. E-waste, short for electronic waste, is produced when electronic equipment is not properly disposed. E-waste contains harmful toxins such as lead, mercury, cadmium, and barium. It is harmful environmentally and to the human body. Recycling IT equipment reduces the amount of E-waste produced around the globe. Green IT is, also, a cost-saving method.

Q: What if I don’t see a price for a product I’m interested in?

If you do not see a price for a particular product on our website, click the Request To Quote button under the product. This button will direct you to our Contact Us page. Here you will find a form asking for your information so we can contact you with pricing details about the product of your choice.

Q: How long do you rent or lease equipment?

We offer equipment leases up to 36 months and rent you equipment for as short as 1 month.

Q: What manufacturers do you currently carry?

We currently carry Cisco, HP, IBM, and Sun Microsystems.

Q: How much do you charge for shipping and handling?

Our shipping and handling fee depends on what type of shipping you prefer and where you would like the product(s) shipped. We currently have three shipping methods: Ground, 2nd Day Air, and Next Day Air. On the bottom right side of the checkout page, you will find the Merchandise Sub Total, Shipping choices, and your final total. Enter your zip code for the location you want the items shipped and your preferred method for shipping. The 2nd row contains your shipping and handling fee.

Q: What are my payment options?

Upon purchase, Atlantix Global Systems will charge your credit card directly through your Atlantix Global Systems account. We currently accept Visa, American Express, MasterCard and Discover.

Q: If I do not have a credit card, can I still place an order?

For online purchases, we can only accept credit cards. However, if you see an item listed online or would like to make a purchase with a different payment method, please call us at 1-877-55-ATLANTIX or go to our Contact Us section and submit your information. We contact all inquiries within 2 hours.

Q: How can I contact Atlantix Global?

You can contact us by phone: 770-248-7700, Toll Free(US only): 1-877-55-ATLANTIX, fax: 770-448-7700, or mail:
Atlantix Global Systems
1 Sun Court
Atlanta, GA 30092

Q: What type of warranty does Atlantix Global have on their products?

Extended Warranty
Atlantix Global Systems, LLC (the “Company”) hereby agrees to provide Warranty Purchaser with an extended warranty on the equipment identified as covered equipment on the invoice (the "Equipment")..."
(the “Equipment”), hereinafter called the Extended Warranty.
The terms of the Extended Warranty are as follows:
•This is a limited warranty for a period of 90,180 or 360 days, as stated on the invoice;
•This Extended Warranty is not transferable, except upon the written approval of the Company, in its sole discretion;
•If the Equipment becomes defective or damaged during the period of this Extended Warranty, the Company will repair or replace it at Company’s sole discretion.
 •There are no other warranties, express or implied, which have been made by the Company in connection with the Equipment.
•This Extended Warranty does not cover and shall be void for (a) defects or damages resulting from fire or theft, (b) defects, damages, or loss resulting from intentional misuse, abuse, neglect, or alterations by, or directed by, the owner of the device, and (c) defects or damages resulting from service or repair by anyone other than the Company or acts of God or other force majuere events.

Warranty Disclaimer and Limitations
 This extended warranty for the equipment is in lieu of all contracts, understandings or warranties, express or implied or statutory, including, but not limited to any implied warranties of merchantability or fitness for a particular purpose on the part of the company, its agents or service providers. All implied or statutory warranties, to the extent that they cannot be excluded, are limited to the effective period of the express warranty set forth herein. If the equipment is damaged and/or is defective in materials or workmanship, as set forth herein, the warranty purchaser’s sole and exclusive remedy shall be the repair or replacement as provided above. However, if the remedy fails of its essential purpose, the company reserves the right to refund the purchase price of the equipment to the warranty purchaser in exchange for the return of the equipment. The company, its agents and service providers shall not be liable for any indirect damages, including but not limited to incidental or consequential damages, loss of use or data, loss of profits or interruption of business, whether such alleged damages are based in warranty, tort (including without limitation, negligence and strict liability), contract, or indemnity. Except to the extent prohibited by law, this is the exclusive written limited warranty of the original warranty purchaser. The company’s liability for any and all claims arising from the equipment or this warranty shall be limited to the price paid for this warranty.

Q: Does Atlantix Global have same day shipping?

Yes, we have same day shipping on all products if orders are placed before 3 PM Eastern Time Zone.

Product, Shipping and Delivery FAQ’s

Q: When will my backorder arrive?

If you have purchased a backordered item and want detailed information on the status of your purchase, feel free to call our logistics department at 1-877-44-ATLANTIX.
If an item is labeled as backordered, but you do not see a backorder date, we encourage you to contact us concerning availability to ensure your purchase gets to you within the time frame you expect.

Q: What is Atlantix Global System’s return policy?

Return Policy
By placing an order on this web site, you indicate that you have read and agree to the following return policies and conditions.

Returns Must Meet ALL Applicable Criteria
If your returned product does not match all applicable criteria listed below, it will be rejected by our Returns Warehouse and returned back to you at your cost. Consequently, your RMA will be nullified, any credit request will be denied, replacement orders will not be made, and you will be charged for all shipping to and from our Returns Warehouse that may be incurred by Atlantix Global Systems. By requesting an RMA and/or shipping a return in violation of this policy you hereby agree to accept our shipment of the return back to you and to the payment of all shipping costs to and from our Returns Warehouse. Our arrangements with our suppliers and manufacturers allow us no room to make exceptions.

Basic Criteria
All returns must include the following:
1. Original packaging (product documentation, styrofoam, plastic bags, etc.)
2. Valid Return Merchandise Authorization (RMA).
3. Original packing slip. Do not mail or dispose of the packing slip until you have examined and tested the product to your satisfaction.
4. The return must be complete and include all accessories (transformers, antennas, batteries, software disks, etc.)
5. Manufacturer documentation (manuals, warranty cards, registration information, etc.)
6. The RMA number must not be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval.

Basic Return Policy
• Unless otherwise stated below, you have 30 days from the date your product left the warehouse (regardless of when you actually took delivery of the product) to get a valid RMA from our website and get your product to a shipper to return back to us. It does not have to be back in our warehouse within 30 days, but it does have to be in the possession of the shipper (along with the valid RMA). RMAs must be valid, unexpired, and issued for the product being returned. Only one RMA is issued per return. When it expires, you may no longer return your product.
• If you are ineligible for an RMA, contact the manufacturer directly or check any applicable warranty you might have.
• Except as provided for verified defective products (See Special Returns Policy for Defective Products below), you will be responsible for all shipping charges for returns sent to our Returns Warehouse.
• Upon our acceptance of the merchandise in same as received condition in strict conformance with the basic criteria and basic returns policy, the purchase price will be credited to the credit card used for the original purchase.
• Please allow up to 14 days from shipment for your return to arrive at our Returns Warehouse. Note: Delivery times vary based on shipper selected. Your return will be processed within 5-7 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item.
• Many of the items we sell have Special Return Policies. See the appropriate policy below to see if items you purchase are affected.
• The risk of loss for the product being returned shall be with you at all times during the shipment of such product to the returns center and with respect to any shipments from the returns center back to you, the original distributor or manufacturer, or any buyer through the liquidation process. Title to the product being returned will remain with you at all times and transfer from you to the original distributor, or a third party in the case of a liquidation of the return, only upon receipt of the products by such distributors or buyers.
Special Return Policy

Defective Products
• Defective products can only be returned in exchange for the exact same product or - at the sole discretion of Atlantix Global Systems - the purchase price can be refunded to the original method of payment used on the order. For defective products, a return authorization may only be granted within 30 days of the date your product left the warehouse (regardless of when you actually took delivery of the product).
• Once your return is processed, and is verified to meet the basic criteria above and to be defective, your replacement order will be sent to fulfillment. How quickly your replacement product ships after that depends on product availability.
• For products that we verify to be defective, we will reimburse you for your original shipping expenses, provided that your defective return must be shipped via ground shipment only. If you return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for reimbursement will be denied.
• Atlantix Global Systems in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective. 

Q: I received the wrong product.

Upon receipt of the incorrect item please go online to our Returns section and review the required criteria to proceed correctly.

Q: How do I receive a refund?

See our Returns section for details.

Q: I placed an order but haven’t received my product.

If you have placed an order and not received the product within 5 business days you can check Order Status online or contact our Logistics Department at 1-877-44-ATLANTIX.

Q: I need help with a product I purchased. How do I contact customer service?

You can reach Atlantix Global Systems’ Customer Support by using Live Chat or by calling 1-877-55-ATLANTIX.

Q: Is there a warranty or maintenance program available?

Atlantix Global Systems offers MindSafe protection with advanced replacement on machines and features and a single point of contact for equipment, maintenance and/or warranties. MindSafe costs up to 70% less than traditional manufacturers’ warranties. To lower your operating costs call our toll-free MindSafe warranty hotline at 1-877-44-ATLANTIX.

Q: How long does it take to ship an order?

After your order is processed, it goes directly to the warehouse. If the product is in stock, it will be shipped within a day. Although stock availability is not displayed on our product pages, when a purchase is made on an item we do not currently have in the warehouse, the time to ship will be displayed next to the item.

Q: How do I cancel an order?

Fast shipping is a source of pride with Atlantix Global Systems. So that we can better accommodate any requests to change or cancel an order, we recommend that you contact us at 1-877-44-ATLANTIX no later than an hour after submitting an order.

Q: How can I get better search results?

The search engine will attempt to find words that are similar to your search term. You'll get more specific results using multiple terms. Also visit our Products category to search for your term in a specific area of our store, such as Networking, Servers, or Accessories. Misspelling the words may cause the search to provide no results.